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Conducting Tours: 3rd Edition, by Marc Mancini
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For students seeking adventure in tourism, "Conducting Tours" offers essential, contemporary guidance needed for success in this exciting, expanding industry. Beginning with basic, valuable information about guiding, escorting, and tour planning, the text progresses with discussions on subtler topics such as guide commentary "tricks" for effective touring, psychology of group behavior, successful itineraries, and ethical challenges presented to tour leaders. In this edition, students and instructors will find the subject matter organized for greater reading clarity with chapter overviews, highlighted glossary terms, and magazine-style prose. Numerous photos, graphics, and quotes from industry leaders highlight key points, and over 40 charts, maps and illustrations give visual, easy access renderings of information. The professional profiles, end-of-chapter summaries and activities enables learners to comprehend real-life experiences and apply their knowledge to field settings. This integrated textbook/workbook is the only source necessary to learn about "Conducting Tours".
- Sales Rank: #701336 in Books
- Published on: 2000-09-22
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: .44" h x 8.58" w x 10.87" l, 1.21 pounds
- Binding: Paperback
- 256 pages
Review
Chapter 1: What is Tour Conducting? Chapter 2: City and Site Guiding. Chapter 3: Multi-Day Tours. Chapter 4: Client and Escort Psychology. Chapter 5: Working with Hotels. Chapter 6: Air Travel and Tours. Chapter 7: Suppliers and Attractions. Chapter 8: Expecting the Unexpected. Chapter 9: Creating a Tour. Chapter 10: Getting the Job...and Keeping it. Appendix. Glossary. Bibliography. Index.
About the Author
Dr. Marc Mancini is one of the travel industry's most popular speakers on sales and geography. His seminars draw up to 1,000 attendees, and his consulting skills have served such pacesetting companies as American Express, Lufthansa, American Airlines, and the Carlson Group. He was the principle designer of CLIA's new certification and training programs. He had also produced six destination and training videos. Dr. Mancini is currently a Professor at West Los Angeles College in Los Angeles, California.
Most helpful customer reviews
47 of 47 people found the following review helpful.
everything you ever wanted to know about being a tour guide
By A Customer
I recently took a college level course in a hospitality and tourism curriculum and this was the text used for the class. I was skeptical as to what a book could teach you about being an effective tour guide. During the class I had the opportunity to lead a group to London for a 9 day tour. I was amazed at the many tips the book gave that were helpful. He discusses the psychological aspects of "herding instincts" and how people can revert to childish behavior when they submit all decision making for a week or two to a tour guide. It includes tips on how to set up a tour package and how to get the best deals from hotels and airlines. He also discusses the different types of guide jobs including positive and negatives aspects of each. Very Helpful book!
1 of 1 people found the following review helpful.
A respectable textbook
By Margaret Egeland
A practical introductory guide with overview for all elements of tour conducting. Well written and well-edited. Sensible format with purposeful flow. Includes relevant and meaningful exercises and activities. A small drawback is that it was published 12 years ago. It needs a revision to reflect technological advancements and expansion of online resources over the last decade.
Because it is a textbook, it is terribly expensive! Way off the charts, compared with comparable books in the non-academic market. 246 pages, soft bound. Lots of photos, but all B&W, no color. The college bookstore wanted $180 new, about $120 used. Fortunately, I found it new on Amazon for a third of the bookstore cost. I know that college bookstores depend on students' purchases there, but $180 for a book that would run about $25 if it weren't a textbook, is gouging (by the publisher, not the bookstore). Textbook pricing is a travesty. Write to your legislators!
1 of 1 people found the following review helpful.
I had to read this book for a college class ...
By Spruill
I had to read this book for a college class and would never have otherwise.
However, if you're wanting to get into the Hospitality Industry I would suggest reading this book. I have worked in hotels/restaurants and had to lead tours and I wish I had read this book before those jobs. This book is aimed at students looking to become Tour Guides, but a lot of the information can be used for other professions within Hospitality.
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